Frequently Asked Questions
Scroll down below videos instructions for online shop Q&A
"How to..." video tutorials
How to register a private customer account
How to register a business account
How to buy forge to order products
How to buy from stock products
Common Q&A
| Sales questions | Answers |
| Why are there no prices or buy button? | You need to be signed in and then both prices and the buy/button magically appears |
| What happens after I press buy? | You should receive an email confirming that the purchase was successful. Damasteel then processes the order and sends you a PDF order confirmation file with actual delivery date. This can take a few days if the order is placed on a weekend or holiday |
| Why can't I buy thicker bars than 6mm? Do you still make them? | Only our standard product range is available in the online shop. Please contact us for a quote for special products |
| Can I change or cancel my order? | Only if you contact us immediately after the order has been placed and we haven't yet started manufacturing. |
| Can I add items to my existing order? | Place a new order and write as a comment in during checkout that you want it delivered together with another order number. Both orders will then be delivered together once both orders are ready. |
| Do you offer any discount? | For orders of 10 000 USD/EUR or more please contact us for discussion and quote |
| Tariffs? | Please note that customs duties and import taxes are not included in our pricing. These charges are determined by the regulations of your country and are the customer’s responsibility. If you are unsure, we recommend checking with your local customs office. |
| Delivery questions | Answers |
| How long production time do you have? | Normal production time is 2-3 weeks for smaller orders. Sometimes the lead time can be longer due to circumstances outside of our control. |
| Where do I find the shipment date for my order? | It is listed in the order confirmation PDF file per line item or can be found online under My account and then My orders |
| Product questions | Answers |
| Where do I find more information about your products, such as material data sheets? | Go to www.damasteel.com for more information |
| What surface finnish is available? | Flat bar DS93X, DS95X and DC11N is delivered with ground surface. RWL34 is either hot rolled (HR) or cold rolled (CR) depending on size |
