Latvian
Frequently Asked Questions
Scroll down below videos instructions for online shop Q&A
"How to..." video tutorials
How to register a private customer account
How to register a business account
How to buy forge to order products
How to buy from stock products
Common Q&A
| Sales questions | Answers |
| Why are there no prices or buy button? | You need to be signed in and then both prices and the buy/button magically appears |
| What happens after I press buy? | You should receive an email confirming that the purchase was successful. Damasteel then processes the order and sends you a PDF order confirmation file with actual delivery date. This can take a few days if the order is placed on a weekend or holiday |
| Why can't I buy thicker bars than 6mm? Do you still make them? | Only our standard product range is available in the online shop. Please contact us for a quote for special products |
| Can I change or cancel my order? | Only if you contact us immediately after the order has been placed and we haven't yet started manufacturing. |
| Can I add items to my existing order? | Place a new order and write as a comment in during checkout that you want it delivered together with another order number. Both orders will then be delivered together once both orders are ready. |
| Do you offer any discount? | For orders of 10 000 USD/EUR or more please contact us for discussion and quote |
| Delivery questions | Answers |
| How long delivery time do you have? | We are currently dealing with global steel and supply shortages impacting our delivery times, please get in touch if you have questions regarding specific products or orders. |
| Where do I find the delivery date for my order? | It is listed in the order confirmation PDF file per line item or can be found online under My account and then My orders |
| Product questions | Answers |
| Where do I find more information about your products, such as material data sheets? | Go to www.damasteel.com for more information |
| What surface finnish is available? | Flat bar DS93X, DS95X and DC11N is delivered with ground surface. RWL34 is either hot rolled (HR) or cold rolled (CR) depending on size |
